“We generally get an A+ grade—we’re providing measurable business value. Freshdesk has enabled us to create processes that improve our helpdesk environment — and those processes have smoothed out to the point that our CFO is no longer involved with the mundane details of IT. We came into Freshdesk with an average of 200 open tickets at any one time, and we were missing some SLAs. Now that number is as low as 85. With ticket execution and efficiency, we’ve improved 100%.”